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The new normal for courier drivers

The new normal for courier drivers: Pic - Delivery driver using tablet in van with parcels on seat
Delivery driver using tablet in van with parcels on seat outside warehouse

What is the ‘new normal’ for courier drivers?

The coronavirus pandemic has disrupted the retail industry in unprecedented ways and marks the start of a ‘new normal’ in retail. For courier drivers there has been a significant surge in online orders and even with shops reopening it doesn’t seem to be stopping. Delivery drivers have had to adjust overnight to safely deliver orders but will this ‘new normal’ continue?

Social distancing and contactless deliveries

The easing of lockdown restrictions doesn’t mean the fight against coronavirus is over. Courier drivers will still need to ensure deliveries remain Covid secure. That means that drivers will still be required to deliver parcels in line with social distancing requirements.

Contactless deliveries seem like something that is here to stay. Is there really any need to sign for a parcel anymore? Many delivery companies have resorted to photos as proof of delivery instead. However, more consideration could be needed when it comes to the delivery of age restricted goods. In the long run this is something that may need to be addressed to ensure protection of both parties.

Extra sanitisation and protection

The World Health Organisation have stated that the ‘likelihood of an infected person contaminating commercial goods is low’; however hygiene practices in the delivery industry have intensified to help minimise risk. PPE equipment and sanitisation have been provided for those working in the sorting offices as well as those out on the road making deliveries and this is something that courier drivers must factor in for the long term.

Contact free returns

Returning goods is an area for concern during the coronavirus pandemic. Retailers are adapting and changing their return policies to make sure their focus is on the safety of the customer, their staff and delivery drivers.

Queuing up in a post office may be a cause of anxiety for some people so many courier drivers are offering returns via contactless means, an option that looks like it will continue for the long run.

Increase in courier jobs

The pandemic has increased the already phenomenal growth of online shopping and it shows no sign in slowing. As a result there is a high demand for delivery drivers, so if you’re thinking of a career as a self-employed courier driver now is the perfect time to make that change.


One thing that coronavirus and lockdown hasn’t changed is the need for courier insurance. So if you’re a courier driver looking for insurance get in touch today. We specialise in all aspects of insuring your courier business, no matter if you’re new to the industry and just starting out or a well-established business. Our expert staff can talk you through all the different covers, what they protect you against and will find you the very best possible price, with many deals exclusive just to us.

We want to know what changes you’ve experienced to life as a courier driver? What changes do you think are here to stay? Head over to our Facebook page and share your thoughts on our latest post to be in the chance of winning a FREE 3 month membership with Courier Expert. *T&C’s apply

*T&Cs of Facebook competition

This competition is open to any UK residents who LIKE the BCD facebook page and comment on the required status except employees of BCD, Lloyd & Whyte Group and Courier Expert.

There is no entry fee and no purchase necessary to enter this competition.

By entering this competition, an entrant is indicating his/her agreement to be bound by these terms and conditions. Only one entry will be accepted per person.

Closing date for entry will be (5PM on the 16th September). After this date no further entries to the competition will be permitted.

To enter you must follow and like the BCD Facebook page and answer the set question. All entries will be entered in to a draw and a winner will be selected at random. The winner will then be contacted with instructions on how to claim their prize.

Posted in: Couriers