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Who are Strategic and who are LAMP?

Strategic are the insurance agency the policy was arranged through. LAMP Insurance are the insurance company that underwrite the GAP or Total Loss Protection policy.

What does this mean for me?

Your GAP or Total Loss Protection policy is now cancelled and you would not be able to make any claim on that policy as of 3rd October 2019.

How much refund would I receive?

If you are due a refund, return of premium is calculated on the basis of any unexpired premium from the Disclaimer date (3rd October 2019), and is compensated at 90% of the total due by the FSCS. No refund would be due if a claim had been reported. 

If I have cancelled my policy would I still be due any refund?

The terms and conditions of your existing policy remain applicable in the event that you have cancelled your Lamp insurance policy. Please see your policy wording in relation to cancellations.

The FSCS have advised that policyholders who have cancelled their policies will still be entitled to a return of premium but its value will be determined according to the policy terms and conditions which may be less favourable than a pro-rata return.

I have an existing claim or want to make a new claim. What should I do?

The Liquidator has appointed Quest Consulting (London) Ltd of 52-53 Gracechurch Street, London EC3V OEH, United Kingdom (“Quest”) to administer claims and communications in respect of insurance claims should be sent to the following email address

No claims occurring after 23:59 on 2nd October 2019 will be considered. Existing claims will continue to be dealt with by Quest Consulting.